The Phase “My Bad”

When did it become suitable to say the phase “My Bad” in the workplace?
The other day I had to call up the mortgage company to make some changes to my account.

As I was talking to the customer service rep. She said the phase “My Bad”. I immediately asked for a supervisor. I feel when you’re dealing with other peoples funds. “My Bad” should never be used. Instead she could have used other words and phases like I’m sorry, we had a over sight, or let me look in to correcting that problem for you etc….

Did I over react?

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